ihokibet Casino & Sportsbook FAQ
Users of ihokibet ask questions across several topic ranges: how to open and secure an account, how deposits and withdrawals work, what games and betting markets we offer, and what to do if something goes wrong. This page addresses the most common inquiries so you can find answers quickly without contacting our support team.
This FAQ resolves practical questions about account setup, payment methods, game categories, bonus terms, account security, support procedures, and deposit ranges. We have organized answers by topic so you can navigate to the section most relevant to your question.
If your question is not answered here, or if you need help with a specific account issue, contact our support team during business hours via email or phone. Our team operates in English and local languages and can assist with account recovery, payment troubleshooting, and technical issues. For legal questions about jurisdiction, service availability, or our terms of use, please review our terms and conditions or legal notice
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet
- Game rules and categoriesslot tournaments, live-dealer tables, football betting, and esports markets
- Support and account careopening support tickets, account access issues, and jurisdiction information
No. We allow one account per person. If we detect multiple accounts registered to the same individual, we may suspend or close those accounts. This policy protects our platform from fraud and ensures fair play for all users. If you have forgotten your login details or believe your account has been compromised, contact our support team to recover access rather than opening a new account. Our team can help you reset your password or investigate suspicious activity on your existing account.
If you cannot log in, see unauthorized transactions, or suspect someone else has accessed your account, contact our support team immediately. Do not attempt to log in multiple times, as this may trigger a security lock. Our team will verify your identity by asking security questions or requesting documents, then investigate the issue and restore access if needed. If your account has been compromised, we may reset your password and review recent activity. We recommend enabling two-factor authentication on your account to prevent unauthorized access. This requires you to enter a code sent to your phone or email each time you log in from a new device.
Payments and transactions
We support deposits through multiple payment methods, each with its own range. DANA, e-wallet, mobile banking, and local payment typically support deposits from small amounts up to several million rupiah per transaction. online payment and e-wallet also offer flexible ranges. Direct bank transfers through mobile banking, local payment, online payment, and e-wallet may have different limits depending on your bank account type and daily transfer allowance. When you select a payment method during deposit, the system will show you the minimum and maximum amounts available for that method. If you need to deposit an amount outside the standard range, contact our support team to discuss options.
We do not charge fees on deposits or withdrawals. However, your bank or payment provider may charge fees for transfers. For example, if you deposit via bank transfer, your bank may deduct a transfer fee. These fees are set by your financial institution, not by ihokibet. When you request a withdrawal, the funds are sent to your registered payment method without additional charges from us. Your bank may charge a receiving fee, which is their standard practice. We recommend checking with your bank about their fee structure before depositing or withdrawing. If you have questions about a specific transaction, contact our support team and we can explain what happened.
Bonus offers on ihokibet vary by promotion and timing. When we run a bonus campaign, the terms are displayed clearly during registration or in your account dashboard. Typical terms include a minimum deposit requirement, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and eligible games. Some bonuses apply only to specific game categories such as slots or live-dealer tables. Bonuses may have expiration dates, so you must use them within the specified window. We recommend reading the full terms of any bonus before accepting it. If you have questions about a specific bonus or believe there is an issue with your bonus balance, contact our support team during business hours.
Games and betting
We at ihokibet offer four main game categories. Slot tournaments feature games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with daily and weekly scheduled events. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios where you play against real dealers. Sports betting covers football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League, plus other sports such as MotoGP and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and betting options. Visit the relevant section in your account to explore games and place bets.
Support and account care
To contact our support team, log in to your ihokibet account and navigate to the support section. You can submit a ticket describing your issue, and our team will respond during business hours. Alternatively, you can email our support address or call our phone line. When you contact us, provide your username, a description of the issue, and any relevant details such as transaction IDs or error messages. Our team operates in English and local languages. We aim to respond to all support tickets within standard business windows. For urgent issues such as account compromise or payment problems, contact us as soon as possible and we will prioritize your case.